Some of the world’s largest online sellers of lingerie and women’s apparel have been named in a list of the top five vendors in the global luxury e-tailing market.
Analyst firm Technavio put together the list after assessing the top contributors to the overall revenue of this market and calculating the market size based on the revenue generated from the sale of luxury accessories.
It says the top 5 is made up of Neiman Marcus, Net-A-Porter, Nordstrom, Ralph Lauren and Saks Fifth.
“Accessories is the largest segment leading by volume in the global e-tailing market,” said lead analyst Vijay Sarathi. “When it comes to online buying, people prefer a multi-brand environment, and it is expected to emerge as a key trend anticipated to drive many more customers to online shopping of luxury products.”
Technavio estimates that the global luxury personal goods e-tailing market will reach more than $32 billion (£23 billion) by 2019.
Neiman Marcus is headquartered in Dallas, Texas, and offers apparels and accessories for the luxury market, while China-based Net-A-Porter engages in the online retail of luxury fashion for women. Its products include lingerie, sportswear and swimwear.
Nordstrom is a Seattle-based fashion specialty retailer with 290 stores and a growing online presence, while Ralph Lauren is a well-known apparel and fragrances brand with retail wholesale and licensing businesses. Saks Fifth Avenue is a luxury department store that retails a wide range of luxury goods.
Sarathi added that the leading resellers are offering many convenient services that are improving customer satisfaction, which a driving factor in the global luxury e-tailing market.
“For instance, Nordstrom has made significant investments in customer service, which includes services like ‘order by 10 am, get it before 5 pm’ in London and Manhattan, and next-day delivery to over 25 countries including the US, the UK, and Australia. Similarly, over the next four years, many vendors are likely to increase their efforts by offering discounts and easy return policies on luxury goods,” he said.