Lingerie and accessories dominate online retail sector in 2016

Lingerie put in one of the best performances across all online retail sectors in 2016, new data has revealed.

Online lingerie sales grew by 33%, second only to accessories, which climbed 38% on the previous year.

Total online sales increased by 16%, with £133 billion being spent online last year, £18 billion more than the previous year.

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It is predicted that e-tail will grow a further 14% this year, presenting a lucrative opportunity for lingerie retailers with ecommerce operations suitable for smartphones.

According to the IMRG Capgemini findings, smartphones accounted for 54% of mobile device sales in December, with  tablets accounting for the other 46% – 3% down from the previous December.

Bhavesh Unadkat, principal consultant in retail customer engagement design, Capgemini, commented: “2016 was a turbulent year with a number of predictions for retail and beyond going against the status quo.  Regardless, it was still a record breaking year for online sales – up 16% on 2015.

“Few would have anticipated the decline in sales made on tablets, but with sales made through overall mobile devices generating over 50% of visits, combined with the sweeping growth of both visits and conversions from smartphones, mobile continues to head towards being the number one sales channel.”

Unadkat admitted that 2017 will be an uncertain year for retail but noted that it is sure to be “another record breaking year for online sales.”

Justin Opie, managing director at IMRG, said: “Following a below-expectation year in 2015, online sales growth has shot back up to an extent that seemed highly unlikely at the start of the year. There are two key factors driving this.

“The first is that Black Friday became an ‘online’ event in 2015, and this seems to have had a lasting effect on people’s shopping behaviour and preferences – our Index has recorded strong growth for online sales ever since that day. The second is that sales through smartphones are continuing to grow at a very strong rate, which is increasing the times and places in which people can browse and engage with online retailers.”




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