John Lewis has announced a major shakeup of its senior management team as pushes ahead to be the leading omni-channel retailer in the UK.
The John Lewis Partnership said it has promoted Paula Nickolds, the department store’s buying and brand director since 2013, to commercial director.
Nickolds will now lead the development of the John Lewis proposition of the future including new store formats. She joined the Partnership as a graduate trainee in 1994.
Meanwhile, Andrew Murphy, retail director since 2010, will take up the newly created role of productivity director to develop plans that will support the Partnership’s productivity improvements, financial strategy and the future organisation structure.
His position of retail director will be taken up by online director Mark Lewis.
This move, John Lewis said, will allow the group to accelerate the full integration of its channels and lead the next generation of omni-channel retail.
In addition, Dino Rocos, operations director at John Lewis, will assume additional responsibilities for the omni-channel customer journey and Craig Inglis, marketing director has been promoted to customer director.
John Lewis managing director Andy Street said: “These important changes to the John Lewis Management Board place the customer at the heart of our decision making. The new John Lewis Board composition will ensure we continue to lead omni-channel retailing in the UK.”