Figleaves strengthens customer experience with new partnership

Figleaves has partnered with independent parcel carrier Yodel to enhance its customers’ shopping experience.

The partnership, which is expected to bring over half a million parcels into the network each year, means Yodel is now Figleaves’ sole UK delivery partner, providing customers with a choice of delivery options including next day delivery and pre-midday delivery with an extended order deadline.

Yodel said it will provide Figleaves’ customers with greater visibility of the status of their delivery through its online tracking, as well as improved communications to enhance the overall customer experience.

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Shoppers will receive proactive Figleaves-branded email updates, SMS messages and push notifications via the Yodel app, which alongside live tracking on the Yodel website, are designed to improve their ability to monitor the progress of their parcels.

By extending the seal time at Yodel’s sort, Figleaves is also able to increase its order deadline, allowing customers to order later in the evening and still receive their purchases next day, six days a week as standard. In addition, shoppers will also have the option to receive their items before noon.

This new partnership follows Figleaves’ existing collaboration with Yodel’s subsidiary company, Drop & Collect, which trades as CollectPlus, This allows customers to elect to collect or return their orders through a nationwide network of over 7,000 neighbourhood stores, which offer operate opening hours, seven days a week.

Commenting on the partnership, Yodel chief commercial officer Neil Ashworth said: “We see ourselves as an extension of our retail clients’ businesses, supporting them and their customers throughout the delivery process. Following the successful collaboration with our CollectPlus service, we are thrilled to announce that Figleaves has chosen to extend the relationship with Yodel.

“We look forward to working closely with Figleaves to enhance the customer experience from the time that they place their order to the moment they receive it.”

Leigh Jansen, Figleaves head of operations and customer service, said: “Yodel has done an outstanding job of supporting us in delivering our products to our valued customers. They provide a fully trackable service which allows us to offer an outstanding service to our customers. The personal support that is offered to our team is highly valued and we foresee a great partnership ahead.”



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