Last month saw underwear specialists Anita UK visit Figleaves.com customer service department at their Haverhill distribution centre, with the aim to train Figleaves staff on the features and benefits of its specialist maternity and mastectomy bras.
Jemma Barnes, from Anita UK, ran the one day course for the customer support staff to enhance their knowledge of the product which would in turn help benefit Figleaves.com customers.
Attendees of the course found the training to be beneficial, and an exercise that was worth repeating.
Tracey Jacobs, Figleaves.com Customer Service Learning Champion told Barnes: “Overall, you received fantastic feedback and the agents were extremely impressed with your technical knowledge as well as really enjoying the relaxed atmosphere in which the training was given. We really do feel that the sessions were incredibly beneficial and that the agents will be able to use the information from these when dealing with maternity, nursing, post-surgery and mastectomy queries from customers.”
Commenting for Anita UK, Jemma Barnes said: “Training staff on the specialist side of lingerie is a real benefit for the customer, as they know they will be getting the best service they possibly can when contacting Figleaves.com for help and advice. And of course Anita feels confident their products are being offered to the customer with the full knowledge of how they will benefit them.
"It’s imperative as a brand to work closely with retailers to make sure they are given the knowledge they need of the product. The Figleaves.com team supported the day really well and Anita will be extending their training in the future to other interested retailers to ensure everyone has the understanding they need in this important area of lingerie.”
Anita stockist’s can receive more information on the training courses by contacting Anita UK on 020 8446 7478